When water is spreading in Milford
Milford sits in Worcester County, while Holliston is in Middlesex, but the same 24/7 line covers both. If you have a burst pipe, a flooded basement or an overflowing toilet in Milford, call (508) 446-9244 and describe what you see.
While you wait, close the shutoff for the source if you can, turn power off to wet rooms only when the panel is dry and easy to reach, and move valuables above the floor. Water that sits on a floor for a day starts to wick into walls.
Streets where Milford water goes first
Milford's 2018 Municipal Vulnerability Preparedness report lists the places residents already know flood. They include Beach and Central Streets, the Godfrey Brook, Hospital Brook and O'Brien Brook corridors, Milford Pond Dam, Depot Street at National Street, the Charles River at Howard Street and the Church Street and Water Street area.
The Charles River Watershed Association adds streets around the Godfrey Brook subwatershed that see repeated flooding, including Salvia Drive, Redwood Drive, Hancock Street, Thayer Street and South Main Street. If your basement is near one of those, a sump pump with a battery backup is worth testing before the next storm.
Not every flooded basement sits near a brook. Heavy rain can overwhelm any storm drain, and the road in front of your house does not need to appear in a report for water to find your foundation.
Milford at a glance
Water
The Milford Water Department runs the public system from its Dilla Street plant. Echo Lake, one of its sources, is actually in Hopkinton.
Sewer
The Milford Sewer Department serves town sewer, and the wastewater plant sits in neighboring Hopedale.
Permits
Building and Inspections at 52 Main Street handles building, plumbing, gas and electrical permits for repairs.
Dispatch
Emergency dispatch is available around the clock, including holidays, for every Milford address.
A town built in granite, shoes and brick
The town's history page describes pink granite quarries employing over 1,000 men by 1900, a boot and shoe industry that began with Ariel Bragg, a Town Hall from 1854 and a Memorial Hall from 1884. That heritage shows up in the buildings.
Downtown Milford has older masonry and multi-unit buildings where a leak upstairs can reach neighbors below. Plaster walls, original wood floors and old supply lines are common. In those buildings we cut and dry carefully and tell you what your landlord, condo association or insurer may need to see.
Ariel Bragg's start in Braggville ties Milford to Holliston, since Braggville is one of the villages on our home turf.
Services available in Milford
Milford homeowners call us most often for emergency water removal, basement flooding under flood damage restoration, drying after a leak with water mitigation and mold that follows damp walls through mold remediation.
Milford's water system also supplies wholesale water to parts of Medway, and neighbors in Hopkinton share the Echo Lake source, so crews move easily between the three towns.
If water is still spreading in Milford
Shut it off
Find the fixture valve or the main shutoff and close it. Do not wait for the crew to turn water off.
Mind the power
Cut power to wet rooms only if the panel is dry. If water is near the panel, call the utility or 911.
Lift what you can
Raise furniture, bag electronics and move paper and photos upstairs.
Call the line
Dial (508) 446-9244 and say that you are in Milford, where the water came from and how deep it is.
Frequently asked questions
Is emergency water removal available in Milford?
Yes. (508) 446-9244 is staffed around the clock for burst pipes, backups and storm water. A Milford call is answered by the same dispatcher as Holliston. If a crew is open that day, it is sent.
Do you cover every ZIP code in Milford?
Milford has just the one ZIP, 01757, which covers the downtown area around Main Street as well as the neighborhoods near Milford Pond, Godfrey Brook and the Charles River. Phone (508) 446-9244 with the address where the water is and we will tell you whether we can reach it.
Is Milford in Middlesex County like Holliston?
No. Milford is in Worcester County, while Holliston is in Middlesex. That matters for county records, but not for dispatch, since one line serves both.
What if my street floods near Godfrey Brook?
Call right away if water enters the house. After extraction we dry the structure and clean out materials the water touched. Preventing future flooding is a drainage question for a contractor or the town.
Do you work in multi-unit buildings?
Yes. We document which units are affected and share the scope with the owner or association, since leaks upstairs often reach lower floors.