Towns we serve
The core of the service area is Holliston, MA 01746, in Middlesex County. Five nearby towns are covered by the same line, and each has a page with its own ZIP code, local conditions and first steps.
| Town | ZIP | County | Local water note |
|---|---|---|---|
| Holliston | 01746 | Middlesex | Brook and lake flood zones, public wells |
| Milford | 01757 | Worcester | Godfrey Brook and Charles River flooding |
| Ashland | 01721 | Middlesex | Sudbury River, reservoirs and dams |
| Hopkinton | 01748 | Middlesex | Headwaters, ponds and Woodville |
| Medway | 02053 | Norfolk | Hopping Brook, Chicken Brook, old pipes |
| Sherborn | 01770 | Middlesex | Private wells and septic systems |
How coverage works
A town on this page is a place we serve by default. Neighbors just outside it, such as Millis, Franklin and Framingham, are covered on request. Call (508) 446-9244 with your address and we will tell you straight away.
Every location page lists its own utilities, flood sites and permit authority, because water problems depend on where the pipes and brooks are, not on where the town line is.
Distance matters less than access. A crew can be close to a town line and still be slowed by a closed road, a flooded underpass or a driveway that is under water, so the dispatcher asks about the route as well as the address. We do not publish drive times, because they change with the weather and the hour.
What changes from town to town
Holliston's own 2024 Hazard Mitigation Plan maps flood zones along Beaver Brook, Hopping Brook, Chicken Brook, Bogastow Brook and Lake Winthrop, so a Holliston call often involves a basement near one of those waters. Milford's flooding clusters around Godfrey Brook and the Charles River, and a Milford job in a downtown multi-unit building is a different job from a single-family basement.
Ashland has the Sudbury River and several reservoirs, and its draft plan names 12 locally known flood sites. Hopkinton is at the top of the Charles River watershed, with Whitehall Reservoir and Lake Maspenock, and its plan lists floods from 1968 through 2010.
Medway's brooks sometimes close roads such as Village Street, which affects how a crew reaches a house. Sherborn has no public water or sewer, so a job there often starts with a private well, a pressure tank and a septic system.
Those differences shape the first questions the dispatcher asks. In Sherborn it is whether the pump has power. In Medway it is which road you are on. In Milford it may be which unit in the building is affected. Call (508) 446-9244 and tell us your town.
The same logic applies to the rest of the list. A call from a house on a brook bank starts with the water level, a call from an older home starts with the pipe and wall materials, and a call from a rural lot starts with the well and septic layout. Tell the dispatcher what is around your property and the answers get more useful, because each town page in this section was written around exactly those local conditions.
Who to call in each town for permits and utilities
Water jobs sometimes involve a town office as well as a crew. Repairs that open walls or replace plumbing and electrical parts can need a permit, and the building department is the place that decides. Mold and sewage questions often belong to the board of health. Each town page names the offices that apply there.
Public water is a separate matter. Holliston, Milford, Ashland, Hopkinton and Medway have municipal systems, while Sherborn homes use private wells and septic systems. That changes what a flooded basement can contain, what has to be tested afterward and who owns the pipe that failed.
If you are not sure which office to ask, the dispatcher can point you to it when you call (508) 446-9244. We do not file permits for you, but we can tell you which kinds of repair usually need one.
What to have ready before you call
- The street address and the town, since the ZIP code decides which page applies.
- Where the water came from, and whether it has been stopped.
- How long the area has been wet, and which rooms and materials it reached.
- Whether anyone has turned off power to the wet area, and whether the panel is dry.
- Photos taken before anything was moved, for your insurance record.
None of this has to be perfect. If you do not know a detail, say so. The dispatcher will give safety steps for the first minutes and explain how scope and price are set once a crew has seen the damage.
Services in every town
All six services are available throughout the area. Start with emergency water removal if water is standing, water mitigation for drying, flood damage restoration for storm and brook water, or the full services overview.