What we do
Holliston Water Damage Pros is an emergency dispatch line for water damage, flood cleanup and mold remediation. When you call (508) 446-9244, we ask what happened, where the water came from and what it touched, and we send licensed and insured restoration professionals when a crew is available.
The business address is 479 Washington Street, Holliston, MA 01746. Because most work happens at your property, call first and the dispatcher will tell you what to expect.
How we describe our work
We use plain language on this site. Every service page explains the process, the signs to look for and the factors that affect the price, and we do not publish exact prices because water damage cannot be priced from a phone description.
We also state what we do not do. Restoration is not plumbing, and it is not waterproofing. If a failed pipe or a leaking foundation caused your loss, we will tell you which trade to call.
Standards we point to
The published industry references are ANSI/IICRC S500 for water damage restoration and ANSI/IICRC S520 for mold remediation. We point to them so homeowners know what to ask. Ask any company you consider whether its crews work to these standards and what drying goals it will set for your home.
We do not claim awards, ratings or special certifications on this site, and we do not publish names of individual technicians.
Where we work
The core area is Holliston, MA 01746. We also serve Milford, Ashland, Hopkinton, Medway and Sherborn. The service area page lists each town.
If you are not sure whether your address is covered, call and ask. If we cannot help, we will say so.
What happens when you call
- The dispatcher asks for your address, the source of the water and how long it has been there.
- You get safety guidance for the first minutes, such as where to shut off the water and when to stay out of a room.
- When a crew is available, it is sent. Same-day response is offered when available, and we do not promise a specific arrival time.
- On site, the crew uses moisture meters and a thermal imaging camera, explains the scope and the price factors, and starts work once you agree.
- Photos and moisture readings are kept so your insurer can review them.
This order is the same for a burst pipe at midnight and a damp ceiling at noon. What changes is how fast each step has to happen.
What we do not do
Restoration removes water, dries the structure and rebuilds what water damaged. It does not replace a plumber, and it does not waterproof a foundation. When a failed pipe, a leaking roof or a wet foundation caused the damage, we say so and point you to the right trade.
We also do not decide insurance claims. We can document the loss, but only your insurer can tell you what your policy covers. Sudden and accidental water damage is often covered, gradual leaks often are not, and flood damage is usually excluded.
What you can expect to read on this site
Every service page explains the signs, the process and the factors that drive price. The town pages describe local flood sites, utilities and permit offices using public records such as hazard mitigation plans and town websites. The guides on the blog answer the questions homeowners ask most.
If something here does not match what you see at your property, call and tell us. Conditions change from street to street.
How the dispatch line is run
The line is answered around the clock, and the same questions are asked on every call so that nothing is skipped when someone is stressed. The dispatcher records the address, the water source, the time it started and any safety hazards you can see.
That record is what a crew reads before arriving, so you are not asked to repeat yourself at the door. If the problem turns out to be a plumbing failure, a roof leak or a foundation crack, we say so early so you can call the right trade at the same time.
Information on this site is general. It cannot replace an on-site look at your walls, floors and framing, and it does not replace advice from your insurer, a physician or a licensed tradesperson for questions that belong to them.
Services
The six services on this site are water damage repair, flood damage restoration, emergency water removal, water mitigation, water damage cleanup and mold remediation. All are available through the same line, and the services overview explains how they connect.